Welcome

► SHIPPING

All orders are shipped via STANDARD FIRST CLASS USPS MAIL with an estimated delivery time of 9-10 business days. This form of shipping includes a tracking number .

Please note that our shipping fees include 'shipping and handling' which include packaging supplies (i.e., envelopes, cello bags, ink, paper, labels, etc).

If you need your order sooner, you may opt to upgrade shipping to FLAT RATE PRIORITY MAIL which typically takes two to three days to most locations in the US however, this is NOT a guaranteed service. Rates for Flate Rate Priority Mail start at $6. and up and include a DELIVERY CONFIRMATION tracking number.

EXPRESS MAIL is the only form of shipping that is guaranteed delivery or your money back however, it's considerably more expensive (rates starting at $18.). If you have any questions about any of these forms of shipment, please let me know. :)

© MAX AND BELLA™ - Most of my designs are created and illustrated by myself in my studio. Under no circumstances may my images in my shop may be copied, replicated, duplicated, or anything resembling a reproduction, thanks.

If you have any questions, please feel to send me a convo or email me at maxandbella [!at] mac.com. Please include your username from Etsy so I'll know how to connect the two together. :)

► HOURS: M-F (9AM-2PM PST), CLOSED weekends and all holidays. Convos and/or emails received over the weekend/holiday will not be returned until the next business day.

website: www.maxandbella.com
email: maxandbella [!at] me.com
Follow me on Twitter to stay up-to-date on new designs and special offers!
http://twitter.com/maxandbella
New Buyers Help: http://www.etsy.com/help/article/339

To find out more about my upcoming changes and exciting news, visit my website at www.maxandbella.com and be sure to check out my blog while you're there! Also, become a fan on Facebook, to receive updates and information regarding new designs and special offers!

Payments

Credit card and Paypal payments are accepted. Please note all CA residents will pay 8.25% tax upon paypal checkout.

Digital downloads

Your files will be available to download once payment is confirmed.

Shipping

I ship worldwide and offer shipping discounts to Max and Bella customers who purchase more than one item. I send via USPS First Class mail which usually takes 6-8 business days to deliver (within the US). International shipping usually takes 7-10 business days. If you need a quicker turn around, please be advised that an added $10. rush fee will apply (in addition to shipping charges) to all rush orders.

LOST OR DELAYED ORDERS

Please be aware that I am NOT responsible for any lost packages or delayed orders that may occur during the shipping process. It is your responsibility to request insurance for your items. Due to winter storms and months with high volume mail, mail delivery can be delayed which unfortunately is beyond my control. If you have any concerns about delivery, please convo me and I will provide you the insurance cost as well as upgraded priority shipping. Thanks! :)

SHIPPING ADDRESS:

Unless specified, I always ship to the Etsy address listed on the transaction receipt. However, if you prefer to have your items shipped to your paypal account address, please send me a convo or provide me with the shipping address in the "Note to Seller" section on your paypal transaction.

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Returns and exchange details

Since all my items are individually personalized, there will be no returns or exchanges (unless, of course, I have made a mistake in which case I will correct). If you would like to view a sample prior to ordering, please let me know. If you have any other questions, please contact me at tiffany@maxandbella.com.

Frequently Asked Questions

► What is the lead time?

My current lead time is 9-10 business days plus shipping time. If you need your order sooner, please add the rush fee listing to your order located under "RUSH Order" in the item sections.

► Do you provide a proof?

Unless stated otherwise, a proof is not provided.
For custom orders (items made upon request) or upon buyer's request a proof will be made. The proof will be sent via an Etsy conversation within 1-2 business days. If no response is received within 2 business days after sending, the order will be shipped as proofed. After approving the proof, the order may not be cancelled. Two rounds of proof are included, any additional changes will incur an additional fee of $5. (this fee does not apply if changes are required due to an error on my part)
** PLEASE NOTE: NO PROOFS WILL BE SENT BEFORE A PURCHASE HAS BEEN MADE

► Do you offer backside printing?

Yes! Backside printing is available for an additional fee per set. For more information and pricing, please send us a convo.

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